1. On Monday I had a room of 30+ entrepreneurs glaring at me.  They had just been told that where they should be spending most of their over-worked and overwhelmed working lives wasn’t even close to what they have been doing.

    It started when I asked them how much time they spend in the following three basic areas of (any) business:

    1)     Marketing—promoting your company, the brand, and the products and services;

    2)     Production—making your products and/or servicing your clients; and

    3)     Administration—running all office-related activities.

    And the room fell silent when I told them how much they should spend:

    • Marketing:  60-80%
    • Production:  10-30%
    • Administration:  10%

    Soon after the hushed silence, the protests began, starting with a clothing designer saying her skills and talent were in producing new lines of clothing, clearly production.

    I asked her, “How’s biz?”

    After a somewhat uncomfortable moment of looking away she said, “Not too great.”  The rest of the protests quickly dissipated.

    Listen, if your product or service sits on a shelf somewhere because people are not buying it, the best design or production-related work in the world won’t mean a thing!

    And, there is no one in your company that can sell your company better than you.  No one.  Because you are the brand, you have the passion for what you do, and you are the leader in your business.

    And that means everything to the outside world.

    Now that doesn’t mean you have to do all the marketing.  If you have a team, your job would be best spent in the higher-level activities, like creating JV’s (Joint Ventures), landing new clients, introducing new marketing strategies, and so on.

    Still not convinced?  Take a look at some of the world’s most successful entrepreneurs/leaders and you’ll see where they spend most of their time.  People like Steve Jobs from Apple, Richard Branson from Virgin, and the late Anita Roddick from The Body Shop.  Without them leading the brand and marketing of their businesses, there is no way they would have been nearly as successful.

    Here is where entrepreneurs get tripped up in making sure they spend 60-80% in marketing:

    • Don’t like marketing—instead of avoiding it and/or delegating the parts you should do, find the creativity and passion in them.
    • Nobody in the Company is as good as me at “X”—that may be true, but is it really necessary they are as good as you?  If so, then you need to look harder for the right person and/or ramp up your training so you can delegate.
    • Addictions to technology—like e-mail, social media, and other electronic distractions.  This one is the #1 time drain for entrepreneurs.  Learn how to turn it off, shut it down and let it go.
    • Too much business coming in—after doing an effective marketing campaign, you are now scrambling to service the new clients.  Known as the feast or famine Catch-22, you must build the infrastructure to manage growth in a sustainable way.

    Once you get your “trip ups” handled, commit to 60%+ of your time in marketing,and put supporting systems and structures in place to handle the work load, will your company’s sales and success will show up in a fairly short period of time.

    And that I promise.

    ACTION STEPS

    Take a good look at how you are spending your time.  Do a “Time Audit” for a week.  How much do you spend in Marketing, Production and Admin activities?

    If Marketing is less than 60%, determine what areas of marketing could use your TLC.  Then figure out where you can restructure your time and tasks to accommodate the time needed to get that handled.

    To shift your time allocation, make sure you get your infrastructure in place to accommodate those tasks that need to be done, just not by you.

    Start by taking a hard look at delegating these tasks.  Let go of those things you are good at, but don’t need to be done by you.  Also, let go of time wasters, especially with technology and gadgets.  Social media is cool, but definitely keep it in check, for example.  Give yourself a set amount of time to spend on these tasks.

    Then schedule your new tasks and priorities in your calendar right away.

    Depending on what you set up, you should see results within a few weeks.

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  2. The Importance of Being Your Word

    Last night I found myself in an intense conversation a networking event held by my friend and colleague, Michael Margolis from Get Storied.

    I just met David and we were discussing what the following four organizations all had in common:  BP, Goldman Sachs, Toyota, and the Obama Administration.

    David and I agreed each had recently lost serious credibility because their actions have not been meeting their words.

    • BP—formerly British Petroleum, changed their name to Beyond Petroleum and has benefited enormously from their exaggerated claims as being a green energy company.  Now being in the middle of what now may be North America’s worst oil spill, the cat appears to be out of the bag.
    • Goldman Sachs—while still not resolved, growing evidence seems to point directly at this “stellar” investment bank has intentionally mislead investors into investments Goldman knew would fail.
    • Toyota—their reputation of quality being their top priority has been destroyed by not recalling their malfunctioning cars at ended up killing many drivers around the world.
    • Obama Administration— astounding supporters by not keeping several key campaign promises by reinstating subsidies for the nuclear power industry, approving offshore oil drilling on the East Coast and just last week recommending reinstating whale hunting.  Whale hunting?  Good luck explaining that one!

    The challenge for each of these institutions may be far greater that the short-term clean up of their messes.  In his book, The Next Sustainability Wave, my friend and colleague Bob Willard claims that “Bad PR lingers like a bad smell”.   To back this up

    Willard sites a 2003 Burson-Marsteller report that it takes a company on average 3.65 years to recover a blemished reputation.

    And in some cases, far longer.

    Willard goes on to remind us of Union Carbide’s Bhopal disaster in 1984 that killed an estimated 20,000+ Indians and with an additional 120,000 seriously injured.Twenty years later, in 2004,investors in the now parent company, Dow Chemical, were still voicing concerns from that incident at their annual shareholders meetings.

    What can you do to ensure this doesn’t happen to you?

    Simple, BE YOUR WORD.

    That means, if you say, “X”, then do “X”.  It also means if you have not been doing it, then don’t say you have.  For with the rapid rise of social media giants like Twitter, Facebook and LinkedIn, your reputation can be tarnished in a heartbeat.

    Three reputation-busters to watch for:

    • Jumping on Bandwagons:  for example, if you are not interested in being ‘green’, nor authentically really care about it, don’t say you are and do care.  You cannot fake that one very long before getting busted.
    • Audacious Claims:  we’ve all seen them, “how to make a million dollars in just six months.”  If you’re exaggerating, stop it immediately.  At best it is misleading, at worst it’s lying.
    • Not Walking the Talk:  if you don’t do what you encourage others to do, that is one of the fastest ways to a serious and possibly permanent loss of credibility.

    On the flip side of all this, a couple companies doing a pretty good job at being their word are Apple Computers and Seventh Generation.  While they both have had their challenges along the way, they really do own up to their words through their actions.

    Just know that at the end of the day you will sleep much better knowing your actions are matching your words.

    Action Steps for the Week:

    This week, review your reputation.  Start by taking a look at the features and benefits you claim your customers receive from your product/service.

    Are they outdated or outright exaggerated?  If so, adjust them and use language that is truthful and powerful.

    Next, get authentic third party credible endorsements via testimonials, interviews, reviews, etc.

    You can also build case studies of clients you’ve worked with.  Explain the “before and after” working with you and the benefits they received along the way.

    Lastly, consider using credible sources of statistics and data to back up your claims.

    In the end, it will be these sources that will help establish and backup your words and actions.

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